Boom365 Frequently Asked Questions

The minimum age to register and play on Boom365 is 21 years old. This is in accordance with Philippine gaming laws and PAGCOR regulations governing online casino-style gaming in the country. Players found to be under 21 will have their accounts suspended and any winnings forfeited. We take age verification seriously to protect young Filipinos from the potential harms of gambling.

Go to the login page and click the "Forgot Password" link below the login form. Enter the email address or mobile number linked to your Boom365 account. You will receive a password reset link or OTP within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message within five minutes, check your spam folder or contact Boom365 support for assistance.

No. Each player is allowed only one Boom365 account. Creating multiple accounts is a violation of the Boom365 Terms and Conditions and may result in all associated accounts being permanently suspended and balances forfeited. If you believe a duplicate account was created by mistake, contact support immediately to resolve the issue before it affects your access.

Account verification on Boom365 typically requires a valid government-issued ID — such as a Philippine passport, SSS ID, PhilHealth card, driver's license, or UMID. You may also be asked to submit a selfie holding your ID. Verification is required before processing withdrawal requests above a certain threshold. The process is handled securely and your documents are used solely for identity confirmation purposes as described in the Privacy Policy.

Boom365 accepts a wide range of Philippine payment methods to make depositing as convenient as possible. Supported options include GCash, PayMaya, BPI, BDO, and Metrobank online banking. All transactions are processed in Philippine Peso (PHP) so there is no currency conversion involved. We are continuously working to add more local payment options for Filipino players.

GCash deposits on Boom365 are processed instantly in most cases. Once you complete the payment on your GCash app, your Boom365 balance should update within seconds. If your deposit does not reflect after five minutes, do not attempt a second deposit — instead, take a screenshot of your GCash transaction confirmation and contact Boom365 support with the reference number so the team can investigate and credit your account manually if needed.

The minimum deposit amount on Boom365 varies slightly depending on the payment method used, but is generally set at a low threshold to make the platform accessible to Filipino players of all budget levels. Specific minimum and maximum deposit limits are displayed on the deposit page within your account. All amounts are in Philippine Peso (₱).

To withdraw your Boom365 winnings, log in to your account and navigate to the Withdrawal section. Select your preferred payout method — GCash, PayMaya, or bank transfer to BPI, BDO, or Metrobank — enter the amount you wish to withdraw, and confirm the request. Withdrawals are typically processed within one to three business days depending on the method chosen. Make sure your account is fully verified before submitting a withdrawal request to avoid delays.

Boom365 does not charge platform fees on standard deposits and withdrawals. However, your bank or e-wallet provider (such as GCash or PayMaya) may apply their own transaction fees depending on your account type and the amount transferred. Always check with your payment provider for their current fee schedule. Any applicable fees will be clearly shown before you confirm a transaction on the Boom365 platform.

Boom365 offers a diverse game library built for Filipino players. Current titles include Spirit Party, Rummy, Dragon Master, Esports betting, Dragon Gate, Dinosaur Tycoon, and Monkey King. Each game has its own mechanics, bet ranges, and bonus features. Visit the Games page for a full overview of every title currently available on the platform.

Yes. All Boom365 games use certified random number generation (RNG) systems to ensure that every outcome is genuinely random and independent of previous results. No game result can be predicted, manipulated, or influenced by the platform or any player. This ensures a fair playing environment for everyone on Boom365, whether you are playing from Manila, Cebu, Davao, or anywhere else in the Philippines.

Absolutely. Every game in the Boom365 library is fully optimized for mobile play on both Android and iOS devices. You can play directly through your mobile browser without downloading anything, or download the dedicated Boom365 app for a faster, smoother experience with push notifications for promotions and game updates. The app is lightweight and designed to perform well even on slower Philippine mobile data connections.

The Boom365 Esports section lets you place real PHP bets on competitive gaming events including Mobile Legends, DOTA 2, CS:GO, Valorant, and other major tournaments. Browse available matches, review the live odds, select your prediction, enter your stake amount, and confirm your bet. Winnings are credited to your Boom365 balance automatically once the match result is confirmed. Odds update in real time as matches progress.

Boom365 offers a welcome bonus for newly registered players who make their first qualifying deposit. The specific bonus amount and terms are displayed on the promotions section of your account after registration. Welcome bonuses are subject to wagering requirements — meaning you need to play through the bonus amount a certain number of times before it becomes withdrawable. Always read the full bonus terms before claiming to understand the conditions that apply.

A wagering requirement (also called a playthrough requirement) means you need to bet a total amount equal to the bonus multiplied by the wagering factor before you can withdraw bonus-derived winnings. For example, if you receive a ₱500 bonus with a 10x wagering requirement, you need to place a total of ₱5,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently toward meeting the wagering requirement — check the specific promotion terms for details.

First, check that you met all the qualifying conditions for the promotion — such as minimum deposit amount, eligible payment method, and registration timing. Bonuses can sometimes take up to 30 minutes to credit after a qualifying deposit. If the bonus still has not appeared after that time, contact Boom365 support with your account details and deposit reference number. The support team will investigate and apply the bonus manually if you are confirmed to have qualified.

Boom365 provides several responsible gaming tools accessible directly from your account settings. These include deposit limits (daily, weekly, or monthly caps on how much you can fund your account), session time reminders (alerts that notify you how long you have been playing), cooling-off periods (temporary account pauses ranging from 24 hours to several weeks), and self-exclusion (a longer-term account suspension for players who need a more serious break). Visit the Responsible Gaming page for full details.

To activate self-exclusion, log in to your Boom365 account and go to the Responsible Gaming section in your account settings. Select the self-exclusion option and choose your preferred exclusion period. Once activated, you will not be able to log in or place bets for the duration of the exclusion. Self-exclusion requests are processed promptly. If you are in crisis and need immediate help, you can also contact Boom365 support directly to request an emergency account suspension.

If you feel that gambling is negatively affecting your life or the lives of people around you, please seek help immediately. PAGCOR operates responsible gaming programs in the Philippines that provide counseling and support resources for problem gamblers. You can also use the self-exclusion and limit-setting tools in your Boom365 account to take a break. Remember: gambling should always be entertainment, not a way to earn income or solve financial problems. Visit our Responsible Gaming page for more guidance and support information.

Visit the Boom365 App page for full download instructions for both Android and iOS devices. The app is lightweight, loads quickly on Philippine mobile networks, and gives you access to all games, your account balance, deposits, withdrawals, and promotions in one place. Push notifications keep you updated on new games and exclusive offers available only to app users.

Start by checking your internet connection — switch between mobile data and Wi-Fi to see if the issue is network-related. Clear your browser cache and cookies, or try a different browser. If you are using the app, try force-closing it and reopening. If the problem persists, it may be a temporary maintenance window on the Boom365 platform. Contact support with a description of the issue, your device model, and operating system version so the technical team can assist you promptly.

Boom365 customer support is available 24 hours a day, 7 days a week. You can reach the support team through the live chat feature available on the website and in the app, or by sending an email to the support address listed in the footer of this page. Support is provided in English with a Filipino-friendly communication style — no confusing jargon, just clear and helpful answers. For account-specific issues, have your registered email address or mobile number ready when you contact support.